bg69 Privacy Policy —
Your Data, Protected & Respected

bg69 acts as the data controller for all personal information collected from players who register and use the bg69 platform at bg69.org. As data controller, bg69 determines the purposes for which your personal data is processed and the means by which that processing takes place — in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and relevant implementing rules and regulations issued by the National Privacy Commission (NPC).

By creating a bg69 account and using any feature of the platform — whether that is depositing via GCash from Manila, placing a PBA bet from Cebu, or spinning a JILI slot from Davao — you acknowledge that bg69 will process your personal data as described in this Privacy Policy. If you do not agree with this Policy, you should not register for or use the bg69 platform.

bg69 collects personal data across three broad categories: information you provide directly, information generated automatically through your use of the platform, and information received from third-party service providers such as payment processors and identity verification partners. The following table details what bg69 collects and why:

bg69 collects personal data through the following methods and touchpoints on the platform:

• Account Registration: When you create a bg69 account, you provide your name, email address, mobile number, date of birth, and preferred currency (PHP). This data is required to open and maintain your account.
• Deposits & Withdrawals: When you make a financial transaction — via GCash, Maya, BPI, BDO, Metrobank, or USDT — bg69 collects the transaction reference, amount, and associated payment method identifier necessary to process the transaction.
• KYC Verification: When requested, bg69 collects copies of government-issued identity documents — such as a Philippine national ID, UMID, passport, or driver's licence — to verify your identity and age in compliance with anti-money laundering regulations.
• Platform Usage: As you navigate bg69 — browsing slots, placing bets on PBA or NBA, playing bingo rooms, or using the live chat — usage data is automatically collected to improve platform performance and detect fraudulent behaviour.
• Support Interactions: When you contact bg69 via live chat or email, the content of your communications is recorded to resolve your query and improve the quality of support provided to Filipino players.
• Cookies & Tracking Technologies: bg69 uses cookies, local storage, and similar technologies to maintain your session, remember your preferences, and collect anonymised analytics data about how Filipino players use the platform.

bg69 processes your personal data only for specific, legitimate purposes. We do not process your data in ways that are incompatible with the original purpose for which it was collected. The primary purposes for which bg69 processes personal data are:

• Account creation, maintenance, and authentication — ensuring that only you can access your bg69 account using your bg69 login credentials.
• Processing deposits and withdrawals in Philippine Peso (PHP) via GCash, Maya, BPI, BDO, Metrobank, and USDT, and maintaining accurate transaction records.
• Verifying your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering (AML) requirements.
• Providing customer support, resolving disputes, and responding to queries submitted through live chat or email.
• Detecting and preventing fraud, money laundering, bonus abuse, multi-accounting, and other prohibited activities that could harm the platform or other Filipino players.
• Complying with applicable Philippine laws, regulations, and requests from competent authorities including PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC).
• Analysing platform usage to improve game selection, site performance, and the overall experience for Filipino players in Manila, Cebu, Davao, Quezon City, Makati, and beyond.
• Sending promotional communications about bg69 bonuses, new games, and special offers — but only where you have given your consent to receive marketing from bg69.

Under the Philippine Data Privacy Act of 2012, bg69 must have a valid legal basis for processing your personal data. Depending on the specific processing activity, bg69 relies on the following legal bases:

• Contractual Necessity: Most processing by bg69 is necessary to perform the contract between you and bg69 — that is, to provide you with a functioning online gaming account, process transactions in PHP, and deliver the services you have registered for.
• Legal Obligation: Certain processing — such as KYC identity verification, AML transaction monitoring, and age verification — is required by applicable Philippine laws and regulations. bg69 cannot waive these obligations.
• Legitimate Interests: bg69 processes some data — such as fraud detection signals and platform security logs — on the basis of legitimate interests in protecting the platform and its players, provided those interests are not overridden by your data protection rights.
• Consent: Where bg69 processes your data for optional purposes — such as sending promotional emails or SMS messages about bonuses — we do so only with your explicit consent. You may withdraw this consent at any time by contacting bg69 support.

bg69 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Data sharing occurs only in the following specific circumstances, and only with parties who are contractually bound to protect your information:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, and USDT gateway providers receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• KYC & Identity Verification: bg69 may share your identity documents with regulated third-party verification services to confirm your age, identity, and source of funds in compliance with Philippine AML regulations.
• Analytics & Platform Providers: Anonymised or aggregated usage data may be shared with technology partners who help bg69 maintain, improve, and secure the platform. These partners are prohibited from using this data for any other purpose.
• Regulatory Authorities: bg69 is required by Philippine law to disclose certain player data to competent authorities — including PAGCOR, the AMLC, and the NPC — upon lawful request. bg69 will notify you of such disclosures where legally permitted to do so.
• Not Shared: bg69 does not share your personal data with advertising networks, data brokers, social media platforms, or any third party for purposes unrelated to the provision of the bg69 platform service.

bg69 retains personal data only for as long as is necessary for the purposes outlined in this Privacy Policy, or as required by applicable Philippine laws and regulations. The following general retention periods apply to the main categories of data held by bg69:

• Account Data: Retained for the duration of your active bg69 account, plus a minimum of five (5) years following account closure — as required by Philippine AML regulations for online gaming operators.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLC record-keeping requirements applicable to Philippine gaming platforms.
• KYC Documents: Retained for the duration of your account plus five (5) years following closure. Copies of government IDs and verification documents are securely deleted thereafter unless retention is required by ongoing legal proceedings.
• Support Communications: Live chat transcripts and support emails are retained for two (2) years from the date of the interaction to assist with dispute resolution and quality assurance.
• Technical / Log Data: Server logs and session data are retained for up to ninety (90) days for security monitoring purposes, after which they are anonymised or deleted.

bg69 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures are regularly reviewed and updated in line with industry best practices and applicable Philippine data protection standards.

• Encryption in Transit: All data transmitted between your device and the bg69 platform is encrypted using TLS (Transport Layer Security). This applies to all connections — whether you are logging in from Manila, depositing via GCash in Cebu, or accessing your account from Davao.
• Encryption at Rest: Sensitive personal data stored on bg69 servers is encrypted at rest using strong encryption standards. Financial identifiers and KYC documents receive an additional layer of access control.
• Access Controls: Access to personal data within bg69's systems is restricted on a strict need-to-know basis. Employees and contractors who handle player data undergo data privacy training and are bound by confidentiality obligations.
• Vulnerability Management: bg69 conducts regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited. Critical patches are applied promptly across all platform infrastructure.
• Breach Notification: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, bg69 will notify the National Privacy Commission (NPC) within the timeframe required by Philippine law and will inform affected players without undue delay.

bg69 uses cookies and similar local storage technologies to operate the platform, improve your experience, and understand how Filipino players interact with the site. When you first visit bg69.org, you will be informed about the use of cookies. Continuing to use the platform constitutes acceptance of the cookie practices described below.

• Strictly Necessary Cookies: These cookies are essential for the bg69 platform to function. They maintain your login session, remember your currency preference (PHP), and ensure security features operate correctly. These cookies cannot be disabled without breaking core platform functionality.
• Analytics Cookies: bg69 uses anonymised analytics cookies to understand which games are most popular with Filipino players, how players navigate the platform, and where performance improvements can be made. This data is aggregated and does not identify individual players.
• Preference Cookies: These cookies remember your platform settings — such as your preferred language (English), game display preferences, and notification settings — so you do not have to reconfigure them on every visit.
• No Third-Party Advertising Cookies: bg69 does not use third-party advertising cookies or tracking pixels from external ad networks. Your browsing behaviour on bg69 is not shared with advertisers or social media platforms.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the bg69 platform, including logging in and processing transactions in PHP via GCash or Maya.

bg69 may send you promotional communications about bonuses, new game releases, special offers, and platform updates — but only where you have given your explicit consent to receive such communications during registration or through your account settings. Marketing communications from bg69 may be delivered via email or SMS to your registered Philippine mobile number (Globe or Smart).

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your bg69 account settings, or by contacting the bg69 support team via live chat or email at [email protected]. Withdrawal of marketing consent does not affect bg69's ability to send you transactional or service-related communications — such as deposit confirmations, withdrawal notifications, or security alerts — which are sent as part of your account service regardless of marketing preferences.

bg69 strictly prohibits access to its platform by persons under the age of 21. This age restriction is a firm requirement under Philippine gaming regulations governing casino-style gambling, and bg69 enforces it through mandatory age verification during the KYC process for all accounts.

bg69 uses date-of-birth verification at registration and document-based KYC checks to confirm that all players are aged 21 or above before they are permitted to deposit, wager, or withdraw funds on the platform. bg69 also supports responsible gaming tools for adult players who wish to manage their gaming behaviour — see the Responsible Gaming page for full details.

To exercise any of your data rights under the Philippine Data Privacy Act of 2012 — including access, rectification, erasure, objection, or portability — you may contact the bg69 Data Privacy team using the contact details set out in Section 15 of this Policy. To protect your privacy, bg69 will verify your identity before processing any data rights request.

• How to Submit a Request: Send your data rights request to [email protected] with the subject line "Data Privacy Request — [Your Request Type]". Include your registered email address and a brief description of your request.
• Response Timeframe: bg69 will acknowledge your request within five (5) business days and will provide a substantive response within thirty (30) calendar days. For complex requests, bg69 may extend this period by a further thirty (30) days with prior notice.
• No Fee: bg69 does not charge a fee for processing data rights requests submitted in good faith. Where requests are manifestly unfounded or excessive, bg69 reserves the right to charge a reasonable administrative fee or decline to act.
• NPC Complaints: If you are not satisfied with bg69's response to your data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.

Some of the third-party service providers used by bg69 — including cloud infrastructure providers and KYC verification partners — may process or store personal data outside of the Philippines. Where such cross-border transfers occur, bg69 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012.

These safeguards may include contractual clauses that require overseas recipients to protect personal data to Philippine standards, or transfers to countries that have been assessed as providing an adequate level of data protection. bg69 does not transfer your personal data to countries where adequate data protection safeguards cannot be ensured.

bg69 may update this Privacy Policy from time to time to reflect changes in the platform, applicable Philippine laws, regulatory requirements, or industry best practices. The "Last updated" date at the top of this page indicates when the Policy was most recently revised.

Where changes to this Privacy Policy are material — that is, where they significantly affect your rights or how bg69 processes your personal data — bg69 will notify registered players via email to their registered address or via a prominent notice on the platform prior to the changes taking effect. Continued use of the bg69 platform following notification of material changes constitutes acceptance of the revised Privacy Policy. If you do not agree with any revised version of this Policy, you should close your bg69 account and cease using the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or to bg69's handling of your personal data, please contact the bg69 Data Privacy team through any of the following channels:

• Email: [email protected] — Please use the subject line "Privacy Policy Enquiry" for fastest routing to the Data Privacy team.
• Live Chat: Available 24 hours a day, 7 days a week directly on the bg69 platform. Our support team can assist with general privacy queries and escalate data rights requests to the appropriate team.
• Response Hours: The bg69 Data Privacy team operates 24/7 for urgent matters. Standard data rights requests are processed within the timeframes described in Section 12 of this Policy.